Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3–7 business days for processing and production time before your order ships out.

HOW LONG IS THE SHIPPING TIME?
Average shipping time: 2–11 business days.

There are circumstances beyond our control (such as natural disasters, holidays, weather, etc.) that may cause shipping delays. While most packages will arrive on time, there may be circumstances or delays that our carriers may experience. For this reason, we do not guarantee an exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?
You can cancel your order with no penalty! You must cancel your order within 24 hours of placing it for the cancellation to be applied. If the item has already shipped, simply send us an email with the subject line "CANCEL."

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email with the correct information. Notify us immediately via email. If the address is wrong, we can correct it within 24 hours.

MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, our customers report that about 1 in 1000 products arrive damaged due to mishandling by the mail service.
If this happens to you, please contact us with:

  • Your order number.
  • A picture of the damaged product.
    Once received, we'll be happy to send out a replacement free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we haven't managed to answer your question, please feel free to contact us, and we will do our best to reply within 24 hours.